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Last updated: 24/10/2024
This is Tiger Fulfilment’s Privacy Policy. It sets out how we collect and process your personal data, what we use it for, and gives you important information on how you can amend information we hold on you. If you have any queries about this policy or how we handle any personal data you provide to us, please contact us using the details provided at the bottom of this document.
“Personal Data” is any data that identifies you. The Personal Data which you supply to us you agree will be true. We will deal with your Personal Data in compliance with the current UK & EU data protection legislation, which includes the EU General Data Protection Regulation (GDPR). Please note this applies only to services which we operate and control and not to other companies’ or organisations’ websites to which we may link. For such external services or sites please see their Privacy Policies to understand how they might be handling your data.
We collect and process data in order to understand who our customers are, carry out contractual obligations, send appropriate and relevant information, track the performance of our business, and to help provide and improve our services as a whole.
Some data is required in order to operate our services to you, and in some cases we are required to hold certain information for legal compliance, law enforcement or contractual purposes.
Data protection laws set out a number of valid reasons for the collection and processing of personal data. These include: Consent, such as ticking a box to opt-in to receive marketing emails from us; legitimate Interest; compliance with the law; and, to fulfil contractual obligations.
We collect personal data including names and emails addresses required for carrying out our business activities and complying with contractual obligations.
For security purposes we operate CCTV systems at our office and fulfilment centre. We do this on the basis of legitimate business interests. If required to do so we may provide this information to assist with law enforcement.
We do not currently employ any automated decision-making tools.
We do not collect personal data from children.
We use Google reCAPTCHA on our website to prevent various types of data processing abuse attempts, such as phishing and spam submissions. You can read which data is collected by Google and what this data is used for at https://policies.google.com/privacy. You can read the terms of use for Google services and products at https://policies.google.com/terms.
We only send post, email, text messages and mobile notifications to you about news and services that we consider may be of interest to you only if you have given us permission to do so or if appropriate where we consider there to be a legitimate interest in the information, for example for a related business service.
If you have agreed to be contacted by telephone, calls may be monitored and recorded for quality and training purposes.
Personal data may be accessed and processed by staff at Tiger Fulfilment and Tiger Systems. The use of personal data will remain under the control of Tiger Fulfilment operating as the Data Controller. We will not sell your data to other companies without your explicit permission.
We may use selected third parties, called Data Processors, to help operate our services which include, for example, email system or database providers. When employing Data Processors, we ensure that they comply with data protection laws including ensuring that data is held securely and that only the information required to complete the work is supplied to them. If we stop using a particular Data Processor’s services we require that personal data held by them is securely deleted or anonymised.
In compliance with the law we may be obligated to disclose Data about you to a law enforcement agency or by a court order.
Personal Data is held and processed only within the EU.
Data subjects have various rights in relation to accessing and amending the data companies hold on them under GDPR. More information on how to do this can be found later in this document.
Your personal data is not shared with other companies for their own purposes unless specifically stated at the time of collection and you have given your permission.
We only keep personal data for as long as necessary for the purpose for which it was collected or to comply with legal, contractual or law enforcement purposes.
Data held on our marketing database is regularly cleansed and deleted.
CCTV footage is held for a period of 30 days before being deleted unless legitimate access is required, for example by the police.
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
Data subjects have a number of rights which we recognise and uphold. These include: The right to be informed about how we collect and process your personal data which is detailed in this document; The right to access this information; The right to rectify or erase data; The right to restrict the processing of data; The right to data portability; The right to object; and, rights relating to automated decision making and profiling. Data subjects also have the right to lodge complaints with the Information Commissioners Office and the right to withdraw consent.
Please contact us by emailing info@tigerfulfilment.com.
If you want to be removed from marketing mailings, please use the unsubscribe link in our emails or contact us at info@tigerfulfilment.com.
Opting out of marketing communications will be honoured unless a later opt-in is received for the same contact details.
If you would like request we delete your data completely please email us at info@tigerfulfilment.com.
We will occasionally update this Privacy Statement and when we do, we will also revise the “last updated” date at the top of this document. We will obtain your consent for any updates to this Privacy Statement that materially expand the sharing or use of your personal information in ways not disclosed in this Privacy Statement at the time of collection.
Data Controller: Tiger Fulfilment Ltd.
If you have any comments or queries in connection with our privacy policy or the data we hold, please email info@tigerfulfilment.com.